- Burkina Faso
- Costa Rica
- Czechia (Czech Republic)
- Hong Kong, S.A.R.
- Ivory Coast
- New Zealand
- Russian Federation
- Slovenia BI
- Slovenia TCI
- South Africa
- South Korea
- United Arab Emirates
- United Kingdom
- United States of America
Making a complaint
MAKING A COMPLAINT
Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
You can use our online form. You can also contact us by email (email@example.com, firstname.lastname@example.org) as it is sometimes easier to write a quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers).
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :
- Acknowledge receipt of your complaint
- Provide you with a reference number
- Send a final answer within a reasonable timeline
If you do not receive a response from us or are not satisfied with the response provided, then you can contact the mediator at: email@example.com.
The mediator will come back to you within 60 days from receipt of email.