Problem? Tell us.

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Problem? Tell us.
Even with the best possible efforts we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please be sure to let us know.
Use our online form. You can also contact us by e-mail ( because sometimes it's easier to type out a quick message.
Please make sure you describe your concern and what you expect from us. You'll need to include your contact information and your policy or contract number.
Our commitment to you
Once you have filed your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will:
- Acknowledge receipt of the form or e-mail.
- Provide you with a reference number.
- Send a final answer within a reasonable timeframe.
In case you are not satisfied with the response provided by us, or you did not receive any response from us, you can contact the mediator to this email address:
The mediator will come back to you within 60 days following your email request.


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